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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive /

by Sterne, Jim,
, building relationships, increasing loyalty, and staying competitive / Edition statement:2nd ed. Published by : John Wiley, (New York :) Physical details: xvi, 351 p. : ill. ; 24 cm. ISBN:0471382582 (pbk. : alk. paper).
Subject(s): Customer services -- Communication systems. | Internet marketing. | World Wide Web. | Internet.
Year: 2000
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Item type Current location Call number Copy number Status Date due
Books Books General Collection HF5415.5 .S737 2000 (Browse shelf) c. 1 Available

Includes index.

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