Crucial conversations : tools for talking when stakes are high /Edition statement:2nd ed. Published by : McGraw-Hill, (New York :) Physical details: xviii, 244 p. ; 24 cm. ISBN:0071775307 (hbk. : alk. paper); 9780071775304 (hbk. : alk. paper). Year: 2012
|Item type||Current location||Call number||Copy number||Status||Date due|
|Books||General Collection||BF637 C78 2012 (Browse shelf)||c. 1||Available|
Includes bibliographical references (p. 31) and index.
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.