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The crisis manager /

by Lerbinger, Otto.
Series: Routledge communication series ; . 2 Edition statement:2nd ed. Published by : Routledge, (New York ; | London :) Physical details: xvi, 378 p. : ill. ; 23 cm. ISBN:9780415892315.
Subject(s): Conflict management. | Crisis management.
Year: 2012
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Item type Current location Call number Copy number Status Date due
Books Books General Collection HD49 .L46 2012 (Browse shelf) c. 1 Available

Rev. ed. of: The crisis manager : facing risk and responsibility. 1997.

Includes bibliographical references and index.

Understanding crises -- Risk management: preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Chapetr 9 crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.

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