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1. Business process management : , practical guidelines to successful implementations / by Jeston, John. Publication: Amsterdam : Elsevier Butterworth-Heinemann, 2008 . xxvii, 469 p. : 25 cm. Date: 2008 Availability: Items available: General Collection [HD58.87 .J47 2008] (1),

2. Management by process : , a roadmap to sustainable business process management / by Jeston, John. Publication: Amstrerdam : Elsevier, 2008 . xviii, 303 p. : Date: 2008 Availability: Items available: General Collection [HD58.87 .J47 2008] (1),

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