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1. تصميم القيمة المقدمة = Value proposition design / by Alexander Osterwalder, Publication: عمان : جبل عمان ناشرون، 2019 . 285 ص. : 20 x 23 سم. Date: 2019 Availability: Items available: General Collection [HF5415.5.O87 2019] (1),

2. At your service : , calamities, catastrophes and other curiosities of customer service / by Becker, Hal B. Publication: New York : John Wiley & Sons, 1989 . xxi, 258 p. : , Includes index. 23 cm. Date: 1989 Availability: Items available: General Collection [HF5415.5 .B432] (1),

3. Customer service for dummies : , a reference for the rest of us! / by Leland, Karen. Publication: Foster City, California : Jarir, IDG Books, 1997 . 296 p. : , Includes index. 23 cm. Date: 1997 Availability: Items available: General Collection [HF5415.5 .L45 1997] (1),

4. Customer service on the Internet : , building relationships, increasing loyalty, and staying competitive / by Sterne, Jim, Publication: New York : John Wiley, 2000 . xvi, 351 p. : , Includes index. 24 cm. Date: 2000 Availability: Items available: General Collection [HF5415.5 .S737 2000] (1),

5. Customers for life : , how to turn that one-time buyer into a lifetime customer / by Sewell, Carl. Publication: New York : Crown Business, 1990 . xiv, 210 p. : 25 cm. Date: 1990 Availability: Items available: General Collection [HF5415.5 .S49 1990] (1),

6. Fish! : , a remarkable way to boost morale and improve results / by Lundin, Stephen C., Publication: New York : Hyperion, 2000 . 112 p. ; 22 cm. Date: 2000 Availability: Items available: General Collection [HF5549.5 L86 2000] (1),

7. Service design : , from insight to implementation / by Polaine, Andrew. Publication: Brooklyn, NY : Rosenfeld Media, 2013 . xiv, 202 pages : 23 cm Date: 2013 Availability: Items available: General Collection [HF5415.5 .S47 2013] (1),

8. Service management and marketing : , customer management in service competition / by Gronroos, Christian, Publication: Chichester, West Sussex, England : J. Wiley & Sons, 2007 . x, 483 p. : 24 cm. Date: 2007 Availability: Items available: General Collection [HD9980.5 .G776 2007] (1),

9. Service quality management in hospitality and tourism / by Metti, M. C. Publication: India : Anmol Publications Pvt. Ltd., 2008 . 275 p. ; 23 cm. Date: 2008 Availability: Items available: General Collection [TX911.3 .M48 2008] (1),

10. Services marketing : , people, technology, strategy / by Lovelock, Christopher H. Publication: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2001 . xviii, 717 p. : 249 cm. Date: 2001 Availability: Items available: General Collection [HF5415.122 .L68 2001] (1),

11. Services marketing : , people, technology, strategy / by Lovelock, Christopher H. Publication: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2007 . xx, 648 p. : 29 cm. Date: 2007 Availability: Items available: General Collection [HF5415.122 .L68 2007] (2),

12. Services marketing : , integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: New York : McGraw-Hill Irwin, 2013 . xxvii, 642 p. : 26 cm. Date: 2013 Availability: No items available:

13. Supply chain management : , strategy, planning, and operation / by Chopra, Sunil, Publication: New York : Pearson Education Limited, 2016 . xii, 516 pages ; 26 cm Date: 2016 Availability: Items available: General Collection [HF5415.13 .C533 2016] (1),

14. Value proposition design : , how to create products and services customers want / by Osterwalder, Alexander, Publication: Hoboken : John Wiley & Sons, 2014 . xxv, 290 pages : , Includes index. 19 x 24 cm Date: 2014 Availability: Items available: General Collection [HF5415.5 .O87 2014] (1),

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